Every once in a while (OK, quite often) when I'm bored at work I'll read http://www.consumerist.com/. It is a consumer site, and provides lots of information about how to get issues with companies resolved.
I've mentioned before that I got a new cell phone in September. Unfortunately, I've been having billing issues with it that I've been working to get resolved for the last few weeks. That hasn't helped, so today I followed some tips from the Consumerist and sent an e-mail to an executive asking them to help me get my issue resolved. Hopefully this will help.
In The Shadow
45 minutes ago