Friday, August 19, 2011

Customer Service?

When I'm at work, I keep my cell phone on my desk. This isn't so much because I want to be instantly accessible as it is because if I lock it up with my purse, it doesn't get any service and the battery goes dead fast.

It hardly ever rings - I'd say in the past 18 months, I've received maybe 8 calls at work. I keep the volume loud (so that I have some hope of hearing it in the car), so when it does ring, I jump out of my skin.

When it rang today, it was a robo-caller from Bell Solo (my cell phone provider) telling me that because they value my business, they're giving me extra minutes every month. I have 100 peak minutes included in my plan, and based on the past 6 months, the most I've ever used was 25. That was much higher than the other months. I don't have long conversations on my cell phone. Extra minutes are of absolutely no value to me.

I signed up for this plan three years ago. It's a three year plan, and when I signed up, I was offered a year of voicemail & caller ID.

I didn't get it.

I called them, they said that wasn't an offer. I called again, they again said I couldn't have been offered that because it didn't exist.

I wrote to Bell executive customer service, who routed me to a supervisor at Solo, who -that's right - had no interest in honouring what I'd been promised. They couldn't possibly do it.

My contract expires on September 12.

Do you think the useless minutes will convince me to stay?

No comments:

Post a Comment