Monday, May 23, 2011

My pharmacy offers a prescription refill service. You call in, enter a code on the prescription, confirm with your birth date, and they'll fill your prescription so that it's waiting for you when you get there.

It's theoretically a great idea - I hate standing around waiting for the prescription to be ready, and this way they can fill them when business is otherwise slow.

There's one major drawback, though. If I go in, the refill is ready in 20 minutes or so. If I call in, it takes one business day. Since they were closed today, the refills I called in this morning will be ready Wednesday morning.

That delay makes a service that should be great pretty much useless (unless you are the kind of person who plans ahead more than I do).

Now, I understand that a prescription called in should take longer than one that someone is waiting for in the store - after all, one of the benefits of this idea is that they can take care of the phone orders when there's no one waiting - but shouldn't they be able to fit these ones in in four hours? How about 8? If I call in a prescription before I leave for work, is picking it up on my way home too much to ask?

1 comment:

  1. I agree Colette. Our pharmacy offers the same service, however you have they option of getting it filled a little quicker if you press a certain number.