When my mom was here, my dishwasher broke.
(There should not be a gap there.)
It still cleaned fine, but the piece that connected the rack to the roller assembly broke.
For a few days, we just manually put the two pieces together to move the rack, but obviously this needed to stop, so we stopped using the dishwasher.
I googled it (is there any other approach?) and found Indestructible Parts. Those were exactly the parts I needed, and I liked the idea of replacing the broken hub with something a little more robust. I placed an order and was notified quickly that the order had shipped.
After a few days, I e-mailed them and asked about the package - I hadn't expected it to have arrived, but I had expected it to be at the post office, and USPS was still saying that they were expecting the package.
Amy replied to my e-mail. She contacted the postal service and confirmed that the type of shipping they used wasn't trackable, but that my parcel was in the mail. It should arrive in 8 - 10 business days. She asked me to let her know if it hadn't arrived by August 31, which, if I remember correctly, was 12 business days from the order.
Yesterday, I still hadn't received the package. I e-mailed her again, and she made plans to send me a new shipment.
Can anyone guess what was waiting for me when I got home today? Anyone?
That's right, the package with my new hubs.
I checked my e-mail and had a message from Amy saying she was looking into it and she would mail me a new set if she didn't have an answer by Friday. This was a reasonable response - and not just because my package arrived today.
I took the rack out of the dishwasher (after first figuring out how to take the rack out of the dishwasher) and removed the old hubs.
This is a poor picture, but the top hub is the replacement, the bottom hub is the original (unbroken) one - while I was at it, I replaced all four.
The dishwasher is now reassembled and ready for a load of dishes. Total time spent - half an hour, but that included looking for the right bit to remove the old hubs, figuring out how to remove the rack from the dishwasher, and the actual work.
2 hours ago