When my mom was here, my dishwasher broke.
(There should not be a gap there.)
It still cleaned fine, but the piece that connected the rack to the roller assembly broke.
For a few days, we just manually put the two pieces together to move the rack, but obviously this needed to stop, so we stopped using the dishwasher.
I googled it (is there any other approach?) and found Indestructible Parts. Those were exactly the parts I needed, and I liked the idea of replacing the broken hub with something a little more robust. I placed an order and was notified quickly that the order had shipped.
After a few days, I e-mailed them and asked about the package - I hadn't expected it to have arrived, but I had expected it to be at the post office, and USPS was still saying that they were expecting the package.
Amy replied to my e-mail. She contacted the postal service and confirmed that the type of shipping they used wasn't trackable, but that my parcel was in the mail. It should arrive in 8 - 10 business days. She asked me to let her know if it hadn't arrived by August 31, which, if I remember correctly, was 12 business days from the order.
Yesterday, I still hadn't received the package. I e-mailed her again, and she made plans to send me a new shipment.
Can anyone guess what was waiting for me when I got home today? Anyone?
That's right, the package with my new hubs.
I checked my e-mail and had a message from Amy saying she was looking into it and she would mail me a new set if she didn't have an answer by Friday. This was a reasonable response - and not just because my package arrived today.
I took the rack out of the dishwasher (after first figuring out how to take the rack out of the dishwasher) and removed the old hubs.
This is a poor picture, but the top hub is the replacement, the bottom hub is the original (unbroken) one - while I was at it, I replaced all four.
The dishwasher is now reassembled and ready for a load of dishes. Total time spent - half an hour, but that included looking for the right bit to remove the old hubs, figuring out how to remove the rack from the dishwasher, and the actual work.
No Phone. No Problem?
7 hours ago