Sunday, June 5, 2016

More about the foot

I had an appointment with my surgeon this week. To my surprise, the foot is healed. I still can't walk - I have about 6 weeks of physio ahead of me - but this is good news. 


The surgeon referred me to the physiotherapy place at the hospital. I called while I was still at the hospital, but they didn't answer. I could have scooted over to find them, but I didn't know exactly where they were, and I don't tend to do any more travel than I need to.

They called back when I was on the bus, and said they needed the req before they'd book an appointment. I could either drop it off during business hours or fax it in.

I have a job, so dropping it off during business hours is out. And I do not have a fax machine.

I eventually figured out that, but I am not impressed with the customer-hostile approach they've taken. There is no earthly reason why I can't bring the req with me to the first appointment, other than that their process is broken. There is no reason why they can't put a mail slot in their door so that people can't drop off reqs outside of business hours. And there is no reason they can't accept reqs via email, rather than relying on technology from the last century. 

I plan to start physiotherapy this week, but it may not be with these yahoos.

1 comment:

  1. I'm just reading about your foot. Ouch. But glad to hear you have healed. As for that physiotherapy place, I'd find a different one. This one certainly has no customer service about it but bad service. You don't need that in your life.